Role OverviewA Lead Care Coordinator is needed to support daily staffing operations, guide the coordination team, and ensure reliable coverage for patients. This role works closely with the Care Manager to keep open cases moving, support caregiver placement, and maintain clear communication with staff, patients, and caregivers.
What You Will Do
Monitor open cases, staffing activity, and coverage gaps, guide and motivate Scheduling Coordinators, use Caribou and outreach tools to improve caregiver engagement, provide team updates, resolve day-to-day staffing challenges, and support a positive onboarding experience for new patients.
Why It Might Be a Fit
The ideal candidate will have at least three years of experience in home care coordination, staffing, or scheduling, proficiency in Google Suite and HHAeXchange, knowledge of home care regulations, and strong communication, organization, and problem-solving skills.
Requirements
- At least three years of experience in home care coordination, staffing, or scheduling
- Prior lead or senior coordinator experience preferred
- Proficiency in Google Suite and HHAeXchange or similar scheduling/EVV systems
- Knowledge of home care regulations, compliance standards, and New York State Department of Health requirements
Benefits
- 401(k) matching
- health, dental, vision, disability and life insurance
- family leave
- paid time off and holiday pay
- paid orientation and training
- referral program
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