Role OverviewThe Lead Certified Medical Assistant (LCMA) is an experienced Medical Assistant with strong collaboration and leadership skills. The LCMA will lead a collaborative team of CMA's by providing day-to-day guidance and mentorship. This role will work closely with providers across multiple specialties as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture in alignment with our values of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.
What You Will Do
The Lead Certified Medical Assistant will perform various tasks such as greeting and interacting with patients, preparing patients for their visit, performing phlebotomy duties, preparing and labeling collected specimens, ensuring that proper labs are drawn and documented, and managing and tracking patient flow from arrival until exam room departure using an EMR system.
Why It Might Be a Fit
The Lead Certified Medical Assistant will work collaboratively with front- and back-end support team and providers to ensure that patient satisfaction and protocol standards are met. The LCMA will also participate in debriefing and quality improvement practices to ensure quality patient care and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, culture reinforcement, and shared learning.
Requirements
- High school graduate or equivalency
- Graduated from an accredited Medical Assistant program
- Certified by a credentialing body
- A minimum of 3 years' experience in a medical assistant role
- Current BCLS/AED certification
- Demonstrated proficiency and/or understanding of EMR systems
- Prior experience in front desk support and/or workflows
- Strong aptitude for detail, flexibility, adaptation to change, and ability to work independently
- Demonstrated proficiency with OSHA standards, including disposal of biohazard waste
- Prior experience in a training or senior CMA role preferred
- Associate degree or additional academic coursework preferred
- Multi-specialty experience in a high-volume setting preferred
- Prior Epic experience preferred
Benefits
- Paid Time off
- Healthcare
- Various other benefits
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