Lead, Client Services

Gemini
Miami, NY
Category Sales
Job Description
Gemini is seeking a Lead Client Services professional to set expectations for clients, manage relationships, and drive client adoption. This role involves direct client interaction, process improvement, and mentoring other team members. The ideal candidate will be a skilled professional with a strong analytical and communication skills.

Requirements

  • 8+ years of experience in institutional, client-facing ops-focused roles
  • Critical thinking skills and ability to problem-solve
  • Experience in cryptocurrency, fintech platform as a service, fintech software as a service, or institutional financial services
  • Experience working cross-functionally and negotiating with TradFi clients
  • Passion for continuous learning and a willingness to embrace ambiguity

Benefits

  • Competitive starting salary
  • Discretionary annual bonus
  • Long-term incentive
  • Comprehensive health plans
  • 401K with company matching
  • Paid Parental Leave
  • Flexible time off
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