Role OverviewAs a Lead Concierge at 901W, you will create extraordinary customer experiences, build a strong and cohesive team, and provide superior service to residents. You will be responsible for delivering a warm greeting, providing information, and connecting residents with high-end services. You will also develop an in-depth knowledge of the neighborhood and maintain a highly organized front desk.
What You Will Do
Your main day-to-day responsibilities will include building a strong and cohesive concierge team, delivering a warm greeting to current and prospective residents, providing information to prospective residents, and connecting residents with high-end services. You will also develop an in-depth knowledge of the neighborhood and maintain a highly organized front desk.
Why It Might Be a Fit
To be successful in this role, you will need to have experience in customer service-related fields, prior leadership and supervisory experience, strong interpersonal skills, and a passion for providing exceptional customer experiences. You will also need to embody our core customer service elements of CARING, PROFESSIONALISM, EMPOWERMENT, LEADERSHIP, and INCLUSION.
Requirements
- Experience in customer service-related fields such as hospitality, retail, or restaurants
- Prior leadership and supervisory experience
- Strong interpersonal skills
- Strong aptitude for computer systems and software
- Passion for providing exceptional customer experiences
Benefits
- 20% housing discount at select JBG SMITH communities
- Salary range of $24/hour to $26/hour
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