Lead Concierge

Hyatt
Any Location, CA
Category Hospitality
Job Description
We are seeking a detail-oriented Lead Concierge to elevate the mission by guiding the concierge team, overseeing daily operations, and ensuring the highest level of guest service. As the Lead Concierge, you will serve as a key ambassador of Alila Napa Valley, leveraging your deep knowledge of the region, strong vendor relationships, and leadership skills to create unforgettable experiences.

Requirements

  • Prior concierge or luxury guest services experience required
  • Familiarity with Napa Valley's food, wine, and cultural scene strongly preferred
  • Excellent verbal and written communication skills
  • Strong organizational skills and ability to manage multiple guest needs at once
  • Positive, guest-first mindset and ability to remain calm under pressure
  • Flexible availability, including weekends, evenings, and holidays
  • Knowledge of hotel systems (Opera or similar) a plus
  • Ability to work independently and as part of a collaborative team

Benefits

  • Competitive salary and benefits package
  • Paid time off from date of hire
  • Medical, dental, and vision insurance
  • 12 free nights at Hyatt hotels worldwide + colleague rates
  • $1,000 annual wellness/education reimbursement
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