Lead Concierge

Hyatt
Any Location, CA
Category Hospitality
Job Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Located in the heart of Napa Valley, Alila blends luxury, sustainability, and a genuine sense of care.

Requirements

  • Prior concierge or luxury guest services experience required
  • Familiarity with Napa Valley's food, wine, and cultural scene strongly preferred
  • Excellent verbal and written communication skills
  • Strong organizational skills and ability to manage multiple guest needs at once
  • Positive, guest-first mindset and ability to remain calm under pressure
  • Flexible availability, including weekends, evenings, and holidays
  • Knowledge of hotel systems (Opera or similar) a plus
  • Ability to work independently and as part of a collaborative team

Benefits

  • Competitive salary
  • Paid time off from date of hire
  • Medical, dental, and vision insurance
  • 12 free nights at Hyatt hotels worldwide + colleague rates
  • $1,000 annual wellness/education reimbursement
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