Lead Concierge

Hyatt
Any Location, CA
Category Hospitality
Job Description
Lead Concierge position at Alila Napa Valley, responsible for guiding the concierge team, overseeing daily operations, and ensuring high-level guest service.

Requirements

  • Prior concierge or luxury guest services experience required
  • Familiarity with Napa Valley's food, wine, and cultural scene strongly preferred
  • Excellent verbal and written communication skills
  • Strong organizational skills and ability to manage multiple guest needs at once
  • Positive, guest-first mindset and ability to remain calm under pressure
  • Flexible availability, including weekends, evenings, and holidays
  • Knowledge of hotel systems (Opera or similar) a plus

Benefits

  • Competitive salary and benefits package
  • Paid time off from date of hire
  • Medical, dental, and vision insurance
  • 12 free nights at Hyatt hotels worldwide + colleague rates
  • $1,000 annual wellness/education reimbursement
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