Role OverviewAs a Lead Customer Experience Specialist, you will be part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture.
What You Will Do
You will support CX Specialists and customers as the subject matter expert for product knowledge and customer care, handle escalated customer concerns, and use common call center technology.
Why It Might Be a Fit
You will be a part of a team that values customer first mentality, problem-solving, and teamwork, and will have opportunities for growth and development.
Requirements
- High School Diploma required; Associate's or Bachelor's degree preferred
- 2 years of experience in a Contact Lead Customer Experience Specialist, hospitality industry, or PR/Sales field
- Knowledge of the automotive industry a plus
- Experience in a luxury field (hospitality or brand product) a plus
Benefits
- Competitive Salary with Incentives
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k)
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
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