Role OverviewAs a Lead Customer Experience Specialist in Houston, Texas, you'll be part of creating and delivering amazing customer experiences while enjoying a unique culture. You'll support CX Specialists and customers as a subject matter expert in product knowledge and customer care, promoting company and contact center values and culture.
What You Will Do
You'll handle escalated customer concerns, use common call center technology, and work in a team to manage your own work. You'll also provide an exceptional customer experience, building relationships of trust and enthusiasm, and guiding customers through the buying process.
Why It Might Be a Fit
You'll be a part of a team that values humility, service, and teamwork, and you'll have opportunities for growth and development through training and development programs.
Requirements
- High School Diploma required; Associate's or Bachelor's degree preferred
- 2 years of experience in a Contact Lead Customer Experience Specialist, hospitality industry, or PR/Sales field
- Knowledge of the automotive industry a plus
- Experience in a luxury field (hospitality or brand product) a plus
Benefits
- Competitive Salary with Incentives
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k)
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
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