Role OverviewThe Lead Customer Service Advisor plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the service center. This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability.
What You Will Do
Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.
Why It Might Be a Fit
The Lead Customer Service Advisor will often work an opposite shift of the Service Center Manager and serves as a point-person during assigned hours, requiring strong leadership presence, operational accountability, and conflict resolution skills.
Requirements
- High school diploma or equivalent
- Three to five (3-5) years of service industry experience
- Valid Driver's License
- In-depth knowledge of automotive service, maintenance and parts
- Strong understanding of service center operations, safety standards and customer service best-practices
Benefits
- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Sales commission
- Flat Rate on labor hours produced
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