Lead Customer Service Advisor

The Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the service center. In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled hours and acting as the primary on-site leader when management is not present.

What You Will Do

Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns. Act as a key holder for the service center, responsible for opening and closing the store as scheduled, completing all required operational, cash-handling, and security procedures.

Why It Might Be a Fit

This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability. The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met.

Requirements

• High school diploma or equivalent required
• Three to five (3-5) years of service industry experience
• Valid Driver's License
• In-depth knowledge of automotive service, maintenance and parts
• Strong understanding of service center operations, safety standards and customer service best-practices
• Advanced communication and customer service skills, with proven ability to influence and resolve complex situations
• Strong mentoring, coaching, and training skills
• Conflict resolution and problem-solving skills
• Ability to handle escalated customer issues with professionalism and confidence
• Ability to coach and guide less-experienced team members while maintaining personal workload
• Ability to identify process improvements and contribute to service center performance goals

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)