Role OverviewThe Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the service center.
What You Will Do
Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.
Why It Might Be a Fit
This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability.
Requirements
- High school diploma or equivalent required
- Three to five (3-5) years of service industry experience
- Valid Driver's License
- In-depth knowledge of automotive service, maintenance and parts
- Strong understanding of service center operations, safety standards and customer service best-practices
- Advanced communication and customer service skills, with proven ability to influence and resolve complex situations
- Strong mentoring, coaching, and training skills
- Conflict resolution and problem-solving skills
- Ability to handle escalated customer issues with professionalism and confidence
- Ability to coach and guide less-experienced team members while maintaining personal workload
- Ability to identify process improvements and contribute to service center performance goals
Benefits
- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
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