Role OverviewAs a Lead Customer Service Representative, you'll be part of bringing humanity to business, leading a team, and ensuring operations run smoothly. You'll be responsible for delegating tasks, verifying nightly deposits, and maintaining accurate records. You'll work onsite at either 4010 Victory Blvd. Suite 150, Portsmouth, VA 23701, or at 1701-C Church St. Norfolk, VA 23504.
What You Will Do
You'll delegate tasks to Customer Service Representatives, investigate patron accounts, handle complaints or escalations, verify nightly deposits, and ensure Key Performance Indicator targets are met.
Why It Might Be a Fit
You'll be a part of a supportive and inclusive culture, with opportunities for career growth and professional development. You'll receive a base wage starting at $17.50 plus performance bonus opportunities, and a healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives.
Requirements
- High school diploma or equivalent
- 6 months prior inventory & data entry experience or related experience preferred
- Skilled in MS Office, spreadsheet, and processing programs
- Data Entry skills (35 wpm)
- Dependable, accurate and detail oriented
Benefits
- PTO
- tuition reimbursement
- health and wellness incentives
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