Lead Customer Service Representative

BEST FRIENDS PET CARE INC
Any Location, NJ
Category Customer Service
Job Description
Role Overview

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

What You Will Do

Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions, answering and handling calls in a professional manner, maintaining cleanliness, scheduling, file maintenance, data entry.

Why It Might Be a Fit

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

Requirements

  • Able to work evenings, weekends, and holidays
  • 1-year customer service experience preferred
  • Computer skills
  • Timekeeping
  • Excellent organizational skills
  • Able to utilize multi-line phone
  • Strong communication skills
  • Able to lift 40 lbs.
  • Able to stand for up to 8 hours a day
  • Able to handle dogs on leashes
  • Display professional manner at all times

Benefits

  • Health, dental, vision, life insurance, STD/LTD
  • 401K with company matching
  • ESOP - Employee Stock Ownership Plan (100% company paid)
  • Paid vacation
  • Pet supply and service discounts
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