Role OverviewThe Lead Customer Service Representative is responsible for providing excellent customer service, maintaining store cleanliness, and performing various duties to ensure the smooth operation of the store. This role requires strong communication skills, attention to detail, and the ability to work independently. The Lead Customer Service Representative will be responsible for supervising customer service representatives, maintaining accurate timekeeping records, and performing daily store reports.
What You Will Do
The Lead Customer Service Representative will be responsible for providing customer service, maintaining store cleanliness, and performing various duties such as ringing up sales, performing multi-function operations, and maintaining adequate stock levels. They will also be responsible for supervising customer service representatives, maintaining accurate timekeeping records, and performing daily store reports.
Why It Might Be a Fit
The Lead Customer Service Representative should have strong communication skills, attention to detail, and the ability to work independently. They should also be able to supervise and train customer service representatives, maintain accurate timekeeping records, and perform daily store reports.
Requirements
- High school diploma or GED preferred
- Experience in retail sales preferred
- Ability to work with equipment, tools, and materials
- Ability to communicate information and ideas so others will understand
- Ability to perform the four basic arithmetic operations (add, subtract, multiply, and divide) preferred
- Ability to perform essential duties and physical functions described below
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- 401(k) plan
- Hiring range: $16.50 to $17.00
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