Role OverviewThe Lead Customer Service Representative provides prompt and excellent customer service in a courteous, friendly, and attentive manner. They greet customers, assist with sales, and maintain the store facility's condition and equipment. They also perform various duties such as building-to's, receiving and verifying vendor deliveries, and monitoring shift sales and cash handling procedures.
What You Will Do
The Lead Customer Service Representative will perform multi-function operations of the fuel console, lottery machines, money order machine, and telecom transactions. They will also maintain the store's cleanliness, inspect facilities and equipment for safety and cleanliness, and contact maintenance for repairs.
Why It Might Be a Fit
The Lead Customer Service Representative will assist in maintaining proper inventory levels, control merchandise, cash shortages, and other selling expenses. They will also supervise the activities of customer service representatives, help coach and train new employees, and provide direction for managing the fast food service area of the store.
Requirements
- High school diploma or GED preferred
- Experience in retail sales preferred
- Ability to work with equipment, tools, and materials
- Ability to work as scheduled
- Ability to communicate information and ideas so others will understand
- Ability to perform the four basic arithmetic operations (add, subtract, multiply, and divide) preferred
- Ability to perform essential duties and physical functions described below
- Ability to work in the conditions described below
Benefits
- Dental insurance
- Vision insurance
- Medical insurance
- 401(k) plan
- Paid time off
- Paid holidays
- Life insurance
- Disability insurance
]]>