Lead Customer Service Specialist

Nebraska Furniture Mart
Omaha, NE
Category Customer Service
Job Description
At Nebraska Furniture Mart, we're seeking a dedicated Lead Customer Service Specialist to oversee day-to-day operations of service counters and cashier counters. This role involves managing daily cash drawers, assisting customers, and resolving account and collection issues.

Requirements

  • High School Diploma or GED
  • 3-5 years customer service experience
  • 1 year lead or supervisory experience
  • KC & OM ONLY: 6 months cash handling experience
  • Ability to negotiate with customers
  • Ability to use MS Office applications
  • Ability to enter data quickly and accurately

Benefits

  • Same day pay
  • Competitive pay
  • Inclusive culture
  • Health, dental, vision, life Insurance, short and long term disability
  • Paid holidays and paid time off
  • Staff discount on merchandise
  • Virtual and in-person career development opportunities
  • Paid community volunteer opportunities
  • Tuition Reimbursement
  • 401(k) with company match
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