Role OverviewWe are seeking a Lead Customer Service Technician to bridge hands-on field work with office-based customer support and operational coordination. This role is ideal for a practical, organized professional who can primarily assist with managing administrative tasks, logistics communication, and after-sales support as well as equipment installations in customers’ homes.
What You Will Do
Responsible for overseeing the post-sale customer experience for our clients. Look after, delight, and go the extra mile for our clients. Oversee a live list of customer orders through the fulfillment, shipping and setup process.
Why It Might Be a Fit
A successful candidate will bring strong customer service skills, a friendly and professional demeanor, and the ability to de-escalate issues while working with customers and service partners.
Requirements
- 5+ years of relevant experience in a technical, warehouse, field service, or operational environment
- US driving license
- Ability to communicate professionally with customers
- Ability to manage day-to-day service operations
- Ability to stay organized and handle multiple priorities at once
Benefits
- Company vehicle for installs based at main office
- Hybrid work arrangement (office based with requirement to be on installs 1-2 days per week)
- Salary: $55-65k/year, commensurate with experience
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