Lead Experience Strategist

The Lead Experience Strategist will help shape data-driven digital strategies and solutions for clients, working within the CX & Digital Strategy practice and partnering with delivery teams to turn research-based insights into meaningful digital experiences. This role will serve as a lead strategist on client projects, developing critical strategic work products and evaluating performance post-launch.

What You Will Do

The Lead Experience Strategist will plan and conduct user research activities, synthesize research findings, work with the research team to translate research outputs into work products, and collaborate directly with client project teams. They will also create strategy canvases, guiding principles, and other work products to ensure client and stakeholder alignment and buy-in.

Why It Might Be a Fit

The ideal candidate will have a strong facilitation skillset, experience solving complex user problems through content and design, and the ability to effectively engage and convey ideas to technical and business teams. They will also have a desire to improve processes and work products, as well as mentor and grow team members.

Requirements

• Bachelor or Master’s in Human-Computer Interaction, Psychology, Design, Communication, or a related field (with certificate in UX or Usability preferred)
• Minimum 4-6 years conducting CX or user-centered research and digital strategy
• Minimum of 1-3 years developing content strategies and information architectures
• Expert at producing various strategy outputs
• Strong facilitation skills leading project teams in participatory and collaborative design sessions
• Demonstrated experience solving complex user (cognitive) problems through content and design
• Familiarity with design thinking approaches
• Excellent visual, verbal, and written communication skills
• Demonstrated experience leading small teams to successful project outcomes
• Desire to improve processes and work products as well as mentor and grow team members

Benefits

• Strong compensation package
• Competitive health packages
• 401k + company match
• Flexible schedules
• Hybrid workweek
• Unlimited PTO after 5 years
• Your birthday off
• Regular learning & development opportunities
• Monthly company-provided lunches
• A fun, collaborative, and innovative team
• Cutting-edge technology and creative freedom
• Regular crew events, outings, and more!