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Lead Guest Service Agent - Graveyard
Caesars Entertainment
Any Location, NV
Category
Customer Service
Apply for Job
Job Description
Greets and checks in/checks out hotel guests using specialized skills and personalized service. Oversees the administration of room assignments, room departures, and guest account charges.
Requirements
Reinforces department procedures and guides Guest Service Agents
Provides administrative office assistance
Generates and analyzes pre-downtime reports
Maintains manual rack of hotel during downtime each night
Replies to Internet reservation inquiries
Serves as liaison to IT to execute the date roll and to post room and tax
Maintains daily occupancy report statistics
Processes Travel Agent commission payments
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