Lead Guest Service Agent - Graveyard

Caesars Entertainment
Any Location, NV
Category Customer Service
Job Description
Greets and checks in/checks out hotel guests using specialized skills and personalized service. Oversees the administration of room assignments, room departures, and guest account charges.

Requirements

  • Reinforces department procedures and guides Guest Service Agents
  • Provides administrative office assistance
  • Generates and analyzes pre-downtime reports
  • Maintains manual rack of hotel during downtime each night
  • Replies to Internet reservation inquiries
  • Serves as liaison to IT to execute the date roll and to post room and tax
  • Maintains daily occupancy report statistics
  • Processes Travel Agent commission payments
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