Role OverviewThe Lead Guest Services Team Member will process merchandise and fuel transactions, lead a shift of cashiers, and maintain a clean work area. They will also use suggested selling methods to promote and sell products, ensure quality service to guests, and handle guest complaints.
What You Will Do
The main day-to-day responsibilities include processing cash, credit, and debit transactions, completing end-of-shift reports, and following company guidelines for restricted merchandise items. The Lead Guest Services Team Member will also determine break schedules, assist with travel center functions, and model behaviors that support the company's common purpose.
Why It Might Be a Fit
This role requires a people-first culture, a commitment to giving back, and a focus on delivering quality service to every guest. The Lead Guest Services Team Member will also be responsible for resolving team member conflict, communicating issues to management, and ensuring all activities are in compliance with rules, regulations, policies, and procedures.
Requirements
- High school degree
- 1-2 years of experience in a customer-facing role
Benefits
- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
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