Role OverviewThis role involves leading the Human Service Worker (HSW) team in delivering housing-focused, low-barrier shelter services while fostering a safe, dignified, and respectful environment for all. Team Leads serve as the primary point of contact for Human Service Workers (HSWs) during their shift, and balance approximately 70% guest and staff support with 30% operational coordination, ensuring shifts run smoothly while embodying the mission and values of Goodwill Industries of Northern Michigan.
What You Will Do
Lead and model best practices for Human Service Workers to maintain a safe and respectful environment for clients, visitors, and staff. Assist with training Goodwill Inn Staff. Ensure adherence to policies and procedures for Housing-Focused, Low-Barrier shelter operations. Assist clients with document readiness, housing applications, and other housing navigation tasks.
Why It Might Be a Fit
The position reflects growth in skill & autonomy, leadership, and program & operational balance. The Team Lead represents the culmination of frontline leadership within the HSW tier structure.
Requirements
- High School Diploma or GED required
- 1–3 years’ experience working with people experiencing hardships, ideally in a shelter setting or individuals experiencing homelessness
- Familiarity with local human service providers and other community resources and agencies
- Strong understanding of Housing First principles and low-barrier shelter practices
- Demonstrated leadership skills with the ability to coach, mentor, and support a diverse team
- Excellent communication and problem-solving skills
- Strong computer skills in excel, Microsoft word, etc.
- Ability to multi-task
- Proficiency in maintaining detailed and accurate records
- Ability to delegate respectfully, appropriately, and effectively
- Knowledge of and sensitivity to persons with disabilities or who are disadvantaged
- Knowledge of treatment issues related to homeless populations
- Commitment to diversity, equity, and respecting individuals from all walks of life
- Experience in human services, shelter operations, or a related field is strongly preferred
- Ability to work flexible schedules, including overnight shifts, weekends, and holidays
- Familiarity with compliance and safety procedures related to shelter operations is a plus
Benefits
- Paid holidays
- Paid time off (vacation, sick leave)
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
- Paid sick leave
- Paid vacation time
]]>