Lead Infusion Scheduler - Oncology

The Lead Scheduler for Hematology-Oncology will work primarily in the Santa Monica office with periodic travel to other hem-onc community offices. The role will involve training schedulers and Patient Communication Center agents, reviewing daily infusion and lab schedules, and handling daily tasks of a clinic scheduler.

What You Will Do

The Lead Scheduler will be responsible for scheduling and coordinating follow-up appointments and cancellations, scheduling research visits, and scheduling infusion appointments. They will also block MD and treatment schedules in CareConnect, ensure valid authorization, and complete demographics.

Why It Might Be a Fit

The ideal candidate will have at least two years of oncology scheduling experience, strong administrative abilities, and excellent communication skills. They will also be able to establish and maintain cooperative working relationships with physicians, staff, patients, and personnel.

Requirements

• At least two years oncology scheduling experience
• Ability to make independent judgements and to evaluate complex issues
• Administrative abilities to resolve complex and sensitive issues with diplomacy
• Oral communication skills to speak with individuals of varying backgrounds
• Ability to establish and maintain cooperative working relationships with physicians, staff, patients and all personnel
• Typing skills to prepare forms, manuscripts, and correspondence with speed and accuracy
• Ability to follow proper channels of policies & procedures, communication & work standards
• Skill to organize tasks to facilitate smooth work/patient flow
• Knowledge to schedule patient appointments and encounter patients using the CareConnect
• Knowledge to schedule patients for referrals to specialists
• Demonstrated ability to be punctual and maintain a satisfactory attendance record
• Ability to work overtime in cases of emergency
• Skill in maintaining a harmonious work atmosphere, practicing excellent customer service
• Skill in speaking and writing clearly and using proper grammar
• Available transportation to commute between hem-onc offices