Lead IT Specialist

PathAI
Boston, MA
Job Description
PathAI is seeking a Lead IT Specialist to ensure seamless technology support for the organization. This role involves leading a help desk team, resolving technical issues, and maintaining secure and efficient IT systems using Google Workspace and Okta SSO. The team also will maintain IT strategy and road map.

Requirements

  • Manage and mentor a team of help desk technicians.
  • Oversee the help desk operations, ensuring timely resolution of user inquiries and technical issues.
  • Configure user accounts, permissions, and access controls.
  • Manage Okta SSO integration.
  • Ensure compliance with security policies and best practices.

Benefits

  • Competitive salary
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