Role OverviewThis Operations Analyst II position performs as a team member support and is an excellent fit for critical thinkers. If you enjoy leading others and problem solving, this may be the position for you. Your duties would include: Assist with performance monitoring to ensure compliance with procedures. Serve as the team’s subject matter expert and completes tasks related to complex and escalated projects within the Legal Services Unit. Assist the supervisor in training and coaching legal assistants to ensure consistent performance and development across the unit. Assist the unit, as needed, in processing incoming referrals to support meeting pending workload goals and ensure timely case progression.
What You Will Do
Assist with performance monitoring, serve as a team's subject matter expert, assist in training and coaching legal assistants, and assist in processing incoming referrals.
Why It Might Be a Fit
This position is an excellent fit for critical thinkers who enjoy leading others and problem solving.
Requirements
- Currently employed with the Florida Department of Revenue.
- One year of experience in explaining complex policies and procedures with employees, partners, or public.
- Two years of experience coaching, mentoring, or training others.
- One year of experience using effective communication through a variety of methods.
- One year of experience conducting research and analyzing information to make decisions.
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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