Role OverviewThe Lead Patient Access Advocate displays leadership skills to lead a wide range of duties in support of Patient Access Team efficiencies, including driving team performance accountability, leading patient access team daily operations, and collaborating with others in process and operational excellence.
What You Will Do
Provide feedback on daily registration processes and staffing issues to leadership, assist the Patient Access team as necessary to ensure compliance with department policies and procedures, and maintain an appropriate Patient Access environment that is friendly and respectful.
Why It Might Be a Fit
The ideal candidate will have expertise knowledge of and ability to perform Patient Access duties, such as verifying benefits, checking patients in and out, and collecting copayments, coinsurance, and deductibles.
Requirements
- High School Diploma or GED required
- 2-4-year college degree in Business, Accounting, Medical Administration or related area preferred
- Minimum of 2 years’ experience in a medical office setting
- Minimum of 2 years’ experience in a supervisory or lead role preferred
- Familiar with health insurance and the insurance verification process
- Patient Registration/Medical record system experience needed
- Must be computer literate (Word, Excel, Outlook)
- Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
- Exceptional communication skills and customer service is required
- Solid work history
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