Role OverviewThe Lead Patient Support Representative is responsible for guiding the front office team to ensure positive business outcomes. This includes focusing on customer service, process efficiency, and effectiveness, lowering error rates, improving TOS payments, and establishing and maintaining daily protocols.
What You Will Do
Key responsibilities include coordinating and managing front office team members, monitoring daily performance, holding daily huddles, ensuring co-pays and balances are paid, and notifying the billing department regarding patients with outstanding balances.
Why It Might Be a Fit
The ideal candidate will have experience working with diverse populations, low-income populations, and people experiencing homelessness, as well as experience with Practice Management systems and EHR. They will be able to work in a fast-paced environment, maintain confidentiality, and comply with HIPAA regulations.
Requirements
- High School Diploma or GED required
- At least two years of experience in a primary care or public health setting
- Experience with Practice Management systems and EHR
- Ability to work in a fast-paced environment
- Ability to maintain confidentiality and comply with HIPAA regulations
Benefits
- Competitive salary
- Benefits package
- Paid time off
- Health insurance
- Retirement plan
- Equity participation
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