Lead, Production Support

The Lead, Production Support is a highly skilled fulfillment professional who oversees workflow execution across multiple warehouse functions, including picking, box building, palletizing, and quality assurance. This role requires strong situational awareness, the ability to identify operational bottlenecks, and the confidence to make quick decisions that keep work flowing efficiently.

What You Will Do

The Lead, Production Support will be responsible for making sure everyone is in the right spot and ready to crush the workflow, leading the squad through the flow, and providing real-time feedback and motivation to the team. They will also be responsible for keeping tabs on product needs, daily priorities, and team performance to keep everything running smoothly.

Why It Might Be a Fit

This role requires a strong ability to work independently and as a member of various teams and committees, with versatility, flexibility, and a willingness to work within constantly changing priorities. The Lead, Production Support will also need to have strong verbal, written, and phone communication skills, and be able to understand and follow written and verbal process instructions.

Requirements

• Minimum high school diploma, GED, or equivalent education
• 3–5 years of warehouse pick/pack or distribution experience
• Prior leadership in a pick/pack, e-commerce, or 3PL environment
• Prior experience working cross-functionally with inventory, shipping, or quality teams
• Demonstrated success meeting productivity, accuracy, and safety targets
• Prior experience training, coaching, or mentoring warehouse staff
• Familiarity with multiple warehouse functions (picking, packing, replenishment, receiving, shipping)
• Experience delegating tasks, prioritizing workflow, and balancing labor to meet operational demands
• Ability to provide constructive feedback and assist with onboarding and skill development
• Proficiency in warehouse management systems (WMS) and RF scanning technology
• Skilled in quality checks, auditing completed orders, and resolving discrepancies
• Ability to operate relevant warehouse equipment (pallet jacks, carts, conveyors; forklift certification a plus)
• Proven ability to model safe behavior and enforce safety policies consistently
• Experience conducting safety checks, reporting hazards, and guiding team compliance

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Bonus pay