Lead Retail Associate

Columbia Care
Any Location, MA
Category Customer Service
Job Description
Role Overview

The Lead Retail Associate provides an exceptional experience for all customers and fellow team members, supporting store leadership in day-to-day operations and leading by example as a positive, customer-focused retail associate.

What You Will Do

The Shift Lead will support store leadership in achieving sales goals and business growth, lead by example and promote a service-minded retail environment, and perform and train the retail team on all retail tasks and responsibilities.

Why It Might Be a Fit

The ideal candidate will have 3+ years of retail or customer service experience, exceptional customer service and problem-solving skills, and the ability to coach and influence others.

Requirements

  • 3+ years of retail or customer service experience
  • Experience with cash handling and Point-of-Sales systems required
  • Exceptional customer service and problem-solving skills
  • Strong collaboration skills and the ability to contribute to a positive work environment
  • Ability to coach and influence others

Benefits

  • Competitive wages
  • Paid holidays
  • Vacation and sick time
  • 401K with company match
  • Multiple health plan choices
  • Dental, vision, pet, and life insurances
  • 100% paid short-term disability
  • Optional long-term disability insurance
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