Lead Seamstress Tailor Fitter Full time

David's Bridal
Any Location, MA
Category Retail
Job Description
Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service.

Requirements

  • Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
  • Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service.
  • Floor Manager during peak sales times to offer fit and alterations consultations.
  • Assists stylists in closing sales by consulting with customers regarding gown fit and customization.
  • Leads and oversees all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
  • Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
  • Trains Alterations Specialists in fitting and sewing techniques
  • Ensures ongoing product education for all Alterations team members
  • Communicate daily sales goal achieved to Store Manager
  • Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience
  • Maintain high dress code standards per her/himself per dress code

Benefits

  • Comprehensive benefits package
  • Generous Dream Maker Discount After First Pay Period
  • Referral Incentive Program
  • Dayforce Wallet – Get Paid Early!
  • Health/Dental/Vision Insurance
  • 401K Program
  • Paid Vacation, Wellness Days & Holidays, including your Birthday off!
  • Pet Benefits
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