Role OverviewThe Lead Service Designer drives end-to-end design of client experiences across digital and human touchpoints, translating business and customer insight into service blueprints, journey maps, and prototypes that shape Genpact's transformation and consulting engagements.
What You Will Do
Lead end-to-end service design engagements: research, journey mapping, service blueprinting, prototyping, and testing. Facilitate discovery and co-design workshops with clients and cross-functional stakeholders.
Why It Might Be a Fit
The role requires a proven track record leading design workstreams on complex, multi-stakeholder projects, and experience in a consulting, BPO, or professional services environment is a plus.
Requirements
- Bachelor's or Master's degree in Design, HCI, Service Design, or related field (or equivalent experience)
- 7+ years of experience in service design, UX design, or CX consulting, including client-facing roles
- Proven track record leading design workstreams on complex, multi-stakeholder projects
- Experience in a consulting, BPO, or professional services environment is a plus
- Strong command of service design methods: journey mapping, blueprinting, personas, prototyping
- Proficiency with design and collaboration tools (e.g., Figma, Miro, Adobe Creative Suite)
- Skilled workshop facilitator and storyteller; able to influence senior stakeholders
- Comfortable working with ambiguity across strategy, operations, and technology contexts
- Strong analytical and research skills, both qualitative and quantitative
- People leadership: coaching and developing junior design talent
]]>