Lead Service Director, HIE

The Lead Service Director, HIE is responsible for maintaining and utilizing subject matter expertise for service and solution delivery for assigned business function. This position provides strategic guidance, operational leadership, service line expertise, and customer-facing leadership to ensure successful implementation, adoption, utilization, expansion, and ongoing satisfaction with assigned services, solution portfolio, and associated business functions.

What You Will Do

Responsibilities include maintaining expert level knowledge of assigned solutions, services, clinical workflows, operational processes, and regulatory requirements, developing and executing service line strategies, analyzing adoption and utilization trends, and providing strategic leadership and oversight for solution implementation and ongoing service optimization activities.

Why It Might Be a Fit

The ideal candidate will have a Doctor of Pharmacy or a master's degree in healthcare, epidemiology, Public Health, Biostatistics, or a related field, with a minimum of 7 years' experience in healthcare, and demonstrated success in managing pharmacy or healthcare programs.

Requirements

• Doctor of Pharmacy or a master's degree in healthcare, epidemiology, Public Health, Biostatistics, or a related field
• Minimum 7 years' experience in healthcare, with demonstrated success in managing pharmacy or healthcare programs
• Minimum 4 years' experience managing a team
• Prior experience with public health and syndromic surveillance platforms or tools
• Experience analyzing and interpreting clinical data
• Experience with the PDMP, EHRs, or EMRs
• Experience analyzing, interpreting, and visualizing health data
• Advanced knowledge of Microsoft Office products
• Experience with performance improvement (Lean, Six Sigma, etc.), quality, and/or project management
• Ability to serve as a working manager, splitting time between leading a team and executing direct work
• Ability to coach, mentor, and develop direct reports
• Ability to effectively delegate work and manage workload of direct reports
• Ability to provide constructive feedback and manage performance of direct reports
• Ability to foster collaboration across teams and departments
• Ability to balance strategic priorities with operational execution
• Strong conflict resolution and interpersonal skills
• Ability to lead organizational change initiatives
• Ability to influence and build consensus across functions, foster a culture of accountability, innovation, and collaboration
• Strong executive-level communication and presentation skills
• Strategic thinking and long-term planning capabilities
• Strong organizational and time management skills

Benefits

• Medical, Dental, & Vision
• 20 days paid time off annually + 9 paid holidays annually
• Long & short-term disability (fully paid by CyncHealth)
• Life Insurance (fully paid by CyncHealth)
• 401(k) with 4% matching & immediate vesting
• Parental Leave
• Pet Insurance
• Other voluntary benefits