Role OverviewWe're looking for a Service Design Lead who thrives on turning complex business challenges into breakthrough customer experiences. You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact.
What You Will Do
Lead Strategic Client Transformation, Expand Into Growing Industries, Deliver Measurable Business Impact, Drive Cross-Practice Excellence, Develop Emerging Talent, Expand Client Relationships
Why It Might Be a Fit
You're passionate about using service design to drive real business transformation---and you want to be part of building something significant.
Requirements
- 10+ years leading service design projects in consulting, agency, or enterprise environments
- managed complex stakeholder relationships, delivered strategic recommendations that executives actually implemented, and seen your work create measurable business outcomes
- balance service design rigor with practical business constraints
- presented to C-suite executives, managed project timelines and budgets, and built trust with clients who come back for more
- inspire multidisciplinary teams and work effectively with strategists, researchers, product managers, and engineers
- identify expansion opportunities within existing client relationships and contribute to new business development through portfolio development and thought leadership
Benefits
- Dental insurance
- Vision insurance
- Paid holidays
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa/relocation support
- Remote flexibility
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