Lead Support Specialist, Reentry Support Services

RS EDEN
Saint Paul, MN
Category Customer Service
Job Description
The Lead Support Specialist functions as an operational lead and secondary point of contact for front desk and support coverage. This role balances direct desk responsibilities with floating support duties, onboarding assistance, scheduling coordination, and quality assurance across desks.

Requirements

  • Actively monitors site activities
  • Assures that program participants follow all program rules and regulations
  • Enforces safety and security of the building at all times
  • Maintains security, safety, and sanitation of the facility in accordance with policy and any ordinances/laws pertaining to the facility
  • Provides participants with guidance and support on an informal basis as needed
  • Participates in staff meetings, in-service training, outside training events, and additional training as deemed necessary to maintain personal growth and development, as well as professional competence

Benefits

  • Health, Dental, and Vision
  • Life and Long-Term disability insurance
  • Retirement plan with company contribution
  • Generous paid time off
  • 12 annual holidays
  • Tuition Reimbursement
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