Role OverviewThe Lead Technical Support Engineer will lead a team of technical operations professionals on supporting current customers and onboarding new customers. The role requires interaction with customers and involves managing and prioritizing onboarding and support tasks for the technical operations team.
What You Will Do
Manage and coach the technical operations team, assist with executing technical tasks associated with integration, perform thorough troubleshooting and analysis, and work effectively with customers, partners, contractors, and internal team members.
Why It Might Be a Fit
The role offers career mentorship, passionate founders, and the opportunity to create something and make a difference. The company provides a competitive compensation plan, stock options, 401k match, Medical/Dental/Vision coverage options, unlimited PTO, and flexible/remote schedules.
Requirements
- Strong knowledge of API interaction and REST
- Strong knowledge of JSON
- General knowledge of BASH and Linux
- General knowledge of HTML and CSS
- Experience in managing a technical team
- Excellent verbal and written communication skills
- Ability to learn software programs and technology independently and quickly
Benefits
- Annual base salary
- Stock options
- 401k match
- Medical/Dental/Vision coverage options
- Unlimited PTO
- Flexible/remote schedules
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