Learning & Development Facilitator

The Learning & Development Facilitator is responsible for facilitating engaging virtual and in-person learning experiences that support employee performance, professional growth, and organizational success. This role develops, maintains, and continuously improves training curricula and learning resources while partnering with business leaders and subject matter experts to identify and address learning and development needs.

What You Will Do

Facilitate engaging virtual and in-person learning programs, design and develop learning solutions, evaluate program effectiveness, and implement improvements based on business needs and learner feedback.

Why It Might Be a Fit

The ideal candidate will have a strong working knowledge of banking products, services, systems, policies, procedures, regulations, and industry trends, as well as experience applying adult learning principles and instructional design methodologies to assess learning needs and design, develop, implement, and evaluate curricula, training programs, materials, and performance support solutions.

Requirements

• Bachelor’s degree in Business, Human Resources, Organizational Development, Education, Finance, or a related field; or an equivalent combination of education and experience.
• Minimum of six (6) years of banking experience, including strong knowledge of retail banking products, services, systems, operations, account types, applicable regulations, compliance requirements, policies, and procedures.
• Proven experience facilitating instructor-led, virtual, and classroom learning for adult learners, with strong presentation and communication skills and the ability to adapt delivery methods, manage group dynamics, facilitate discussions, and engage diverse audiences.
• Experience applying adult learning principles and instructional design methodologies to assess learning needs and design, develop, implement, and evaluate curricula, training programs, materials, and performance support solutions.
• Demonstrated ability to coach, mentor, and develop employees at all organizational levels, provide constructive feedback, and navigate difficult conversations with professionalism.
• Ability to build trusted relationships and effectively influence, consult with, and collaborate across departments and organizational levels with associates, leaders, subject matter experts, and business partners.
• Strong problem-solving, critical-thinking, analytical, and decision-making skills, including the ability to interpret feedback and performance data, recommend effective learning solutions, and continuously improve learning programs.
• Ability to independently and collaboratively manage multiple priorities, projects, and deadlines while maintaining confidentiality and exercising sound judgment when handling sensitive information.
• Proficiency with Microsoft Office applications, virtual learning platforms, and learning technologies.