Lease End Loyalty Associate

As a Lease End Loyalty Associate, you will be responsible for managing customer-facing processes associated with end of term lease accounts. You will support HCA, Brand, and Dealer loyalty by assisting lease customers with end of term options, obligations, and providing new vehicle information. You will deliver a superior customer experience by executing active listening, proper tone, and excellent communication to anticipate customer wants and needs.

What You Will Do

Your specific responsibilities will include receiving inbound calls from lease-end customers, initiating outbound calls to capture end of term intent, and utilizing the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty.

Why It Might Be a Fit

To be successful in this role, you will need to have auto finance and lease-end industry experience, or 1-2 years of related experience. You will also need to have excellent communication abilities, the ability to multi-task and prioritize goals to meet business objectives, and the ability to understand analysis, technical processes, and business systems.

Requirements

• Auto finance and lease-end industry experience strongly preferred; or 1-2 years of related experience required
• Call center and previous sales experience strongly preferred
• High School Diploma or GED
• Excellent communication abilities
• Ability to multi-task and prioritize goals to meet business objectives
• Ability to understand analysis, technical processes, and business systems

Benefits

• 100% remote work after in-office new hire training
• Competitive pay plus up to $1,000 in monthly bonuses
• Great benefits with very little out of pocket cost
• Car purchase discount plus $350.00 car allowance
• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice