Leasing Consultant

Trinity Property Consultants
Norfolk, VA
Category Customer Service
Job Description
Role Overview

As a Leasing Consultant, you will be the face of the property, providing exceptional customer service while driving leasing goals and creating a seamless experience for prospective and current residents. You’ll have the opportunity to grow your career in multifamily property management while helping shape a welcoming, thriving community.

What You Will Do

You will show, lease, and welcome prospective residents to the property, process rental applications accurately and efficiently, guide residents through move-in, and provide superior customer service. You will also perform regular inspections to ensure all units meet Trinity’s move-in ready standards and support property management with administrative duties, phone support, and other tasks as needed.

Why It Might Be a Fit

We are looking for a candidate with a customer focus, sales drive, and ability to manage multiple tasks, prioritize wisely, and maintain accurate records. You should be able to handle high-stress situations and resolve conflicts constructively.

Requirements

  • At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
  • High school diploma or equivalent required; additional education or certifications are a plus (e.g. knowledge of Fair Housing laws and regulations).
  • Intermediate skills in MS Office (Word, Excel, Outlook). Experience with Yardi, Entrata, EliseAI, Celeri and social media is a bonus.

Benefits

  • Company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents.
  • Dental and vision premiums are fully covered for employees; coverage for dependents is available at an additional cost.
  • The company matches the employee's contribution up to 2% of salary in a 401K plan.
  • Up to $25,000 in life insurance and AD&D, short and long-term disability when enrolled in a medical plan.
  • 11 paid holidays, 2-4 weeks of vacation (based on tenure), and paid sick time.
  • Up to $1,000 referral bonuses for eligible hires.
  • Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events) for volunteer time off.
  • Professional development, tuition reimbursement, employee discounts, and more.
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