Role OverviewAssists the Director, Benefits, Pension & Wellness in providing communication and customer service strategies for METRO's Leave of Absence and Wellness Programs. Coordinates the fit-for-duty/return-to-work process. Assists in the development and promotion of wellness initiatives, goals, employee assistance offerings, and related metrics.
What You Will Do
Coordinates and administers all employee leave of absence programs, provides information and counsel to employees and management on LOA processes and related policies, coordinates leave initiation, ensures accurate timekeeping during the duration of the leave and leave payments, and evaluates with the assistance of contracted medical personnel.
Why It Might Be a Fit
Strong knowledge of principles and practices of benefits compliance laws, excellent communication, customer service, and conflict resolution skills, ability to interact professionally at all levels in and out of the organization, and good working knowledge of computers and related software.
Requirements
- General knowledge of overall benefits, wellness, medical, life, disability insurance and medical terminology
- Strong knowledge of principles and practices of benefits compliance laws including FMLA, ADA, USERRA, HIPPA, etc.
- Excellent communication (oral and written), customer service and conflict resolution skills
- Ability to interact professionally at all levels in and out of the organization
- Excellent administrative and organizational skills
- Strong analytical, problem solving and reconciliation skills
- Good working knowledge of computers and related software including Microsoft Office Suite (Word, Excel, Access, PowerPoint)
- SAP experience is preferred
- Professional certifications (CBP, CEBS, S/PHR, SHRM S/CP) and Wellness certifications desirable
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