Role OverviewThe Level 2 Desktop Support Technicians will provide hands-on, post-help desk technical support in a customer-facing environment.
What You Will Do
Provide technical support for desktops, laptops, hardware, software, and peripherals, troubleshoot Windows 11, Microsoft Office, VPN connectivity, and proprietary applications, and manage and resolve incidents and service requests through ServiceNow.
Why It Might Be a Fit
Strong customer service and communication skills, strong time management and ticket queue management, ability to troubleshoot independently and take ownership through resolution, and strong documentation and follow-through are required.
Requirements
- Desktop, deskside, help desk, or end-user support experience
- Level 2/post-help desk support experience preferred
- Windows 11 and Microsoft Office/Microsoft 365
- Active Directory
- ServiceNow or similar IT ticketing system
- VPN troubleshooting
- Desktop/laptop hardware and software troubleshooting
- Workstation deployment, configuration, imaging, and equipment replacement experience
- Strong customer service and communication skills
- Strong time management and ticket queue management
- Ability to troubleshoot independently and take ownership through resolution
- Strong documentation and follow-through
Benefits
- Medical/dental/vision insurance
- HSA
- FSA
- 401(k)
- Life, disability & ADD insurance
- Paid time off (for salaried personnel)
- Paid sick leave (for hourly employees on a Service Contract Act project)
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