Role OverviewThe Level 2 Service Desk and Onsite Engineer role is responsible for the resolution and fulfilment of onsite desktop activities and ensure the smooth operation of IT services for our customers. The role requires travel between our customer sites which are located both within California, as well as phone based support work from our customers office within Carlsbad California.
What You Will Do
Primary duties and responsibilities include: onsite and remote incident resolution, assist remote resolver teams, create knowledgebase articles, reduce incident volume through proactive problem management, attend operation meetings, assist projects team, act as key technical representative, setup new PCs, software installation, L2 hardware troubleshooting, assist with moves, adds, changes, user creation and termination, basic network troubleshooting, facilitation of repair work, application of desktop patches.
Why It Might Be a Fit
We offer options for virtual interviews, flexibility to work in a hybrid/work from home model, regular social events, ongoing training and development, paid certifications, quality hardware and laptop provided, employee referral programs.
Requirements
- 2+ years of experience working within a service desk or field services role
- Basic understanding of IT Infrastructure
- 2+ years Active Directory, DNS, DHCP and group policy experience
- 2+ years experience working with a ticket management system
- IT Degree or Diploma
- ITIL v3/4 certification
- Valid Microsoft and Cisco certified
- VMWare certification desired but not essential
Benefits
- Flexibility to work in a hybrid/work from home model
- Regular social events
- Ongoing training and development
- Paid certifications
- Quality hardware and laptop provided
- Employee referral programs
- Ongoing training and development including paid certifications
]]>