Level I Remote Support

Military, Veterans and Diverse Job Seekers
San Diego, CA
Job Description
Seeking a full-time Tier I Support Engineer with 2+ years of experience in desktop support, including o365, Desktop Support, and client-facing experience.

Requirements

  • Provide phone support and remote remediation for complex issues
  • Troubleshooting and resolving customer system problems across a broad range of technologies
  • Provide remote installations of new software and upgrades
  • Provide remote installation of service Packs and security updates
  • Provide helpdesk support including analyzing and resolving end-user issues
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