Role OverviewJoin NJM Insurance Group's best-in-class team as a Licensed Account Representative in their contact center. The role involves delivering high-quality customer service, consulting, and counseling customers on NJM's products via inbound calls.
What You Will Do
Responsibilities include providing coverage options, administering transactions, and demonstrating effective time management to achieve performance goals. You will also provide procedurally accurate responses to new and existing business inquiries related to personal lines insurance.
Why It Might Be a Fit
The ideal candidate will have excellent verbal and written communication skills, strong computer and navigation skills, and superior listening skills. Prior customer service or contact center experience is required, and a Personal Lines Authority License is a plus.
Requirements
- Excellent verbal and written communication skills
- Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
- Accurate keyboarding skills
- Superior listening skills
- Strong multi-tasking ability
- Prior customer service or contact center experience
- High School Diploma or GED is required; an associate’s or bachelor’s degree is desired
- Bilingual skills are valued, but not required
- Personal Lines Authority License is a plus
Benefits
- Medical Insurance (Blue Cross Blue Shield)
- Dental Insurance (Delta Dental)
- Vision (Delta Vision/ VSP)
- Flexible Spending Account
- Discounts on NJM auto insurance
- Tuition reimbursement
- Life insurance
- Plus, additional company discounts for items like travel, service, car rental and more!
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