Role OverviewAs a Licensed Sales Agent, you will assist customers with inquiries, including general policy information, enrollment assistance, benefit breakdown, billing review, and cross-selling various ancillary products. You will take inbound calls, make outbound calls, and have interactive conversations with prospective and existing customers to showcase your active listening skills.
What You Will Do
Your main day-to-day responsibilities will include taking inbound calls, making outbound calls, creating customer needs, accurately describing benefits and features for all available product lines, following documented processes and guidelines, and documenting systems properly to ensure accurate tracking and accountability.
Why It Might Be a Fit
To be a fit for this role, you will need to have excellent oral and written communication skills, outstanding customer service skills, and a flexible and assertive personality. You will also need to be able to sit for long periods of time, be PC literate, and have experience in a call center.
Requirements
- HS Diploma or GED
- Valid insurance license with health component
- Current continuing education requirements for license
- Knowledge of successful selling techniques
- Excellent oral and written communication skills
- Outstanding customer service skills
- Must have an enthusiastic, flexible and assertive personality
- Experience in a call center
- Ability to sit for long periods of time
- PC literate
- Knowledge of Microsoft Office Suite Products
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
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