Role OverviewThe Lifecycle Communications Manager supports the development, execution, and ongoing improvement of customer-facing communications across key stages of the financing lifecycle. This role focuses on operational, transactional, and trigger-based communications in English or Spanish to help customers understand next steps, complete important actions, and have a more consistent experience.
What You Will Do
The Lifecycle Communications Manager will manage delivery of assigned lifecycle communications, translate customer journey insights into clear customer messages, and help ensure communications reduce confusion and improve clarity.
Why It Might Be a Fit
The ideal candidate will have experience in lifecycle communications, CRM, customer engagement, customer experience, or marketing automation, and proficiency in Salesforce Marketing Cloud, including Journey Builder, Automation Studio, segmentation, and dynamic content.
Requirements
- Minimum 5–7 years of experience in lifecycle communications, CRM, customer engagement, customer experience, or marketing automation
- Experience building communications in Salesforce Marketing Cloud or equivalent customer engagement platforms
- Experience writing, editing, or structuring customer-facing operational messages
- Professional fluency in written English and Spanish is required for positions assigned to Spanish-language communications
- Bachelor’s degree in Communications, Marketing, Business, Customer Experience, Digital Experience, or a related field
Benefits
- Hybrid flexibility – 4 days in office, 1 day remote
- Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
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