Role OverviewThe Loan Servicing and Default Specialist supports a broad range of loan servicing and default management activities, with a focus on delinquency resolution, loss mitigation, investor reporting, and responsive customer service. This role works directly with borrowers to evaluate repayment options, establish appropriate workout arrangements, and help resolve delinquent accounts while ensuring accurate documentation and compliance with applicable guidelines.
What You Will Do
Assist with software upgrades and conversions, monitor and contact delinquent borrowers, determine eligibility for various workout programs, report delinquencies and foreclosure sales, set up forbearance or repayment plans, respond to internal and external operation requests, and perform a variety of other duties as assigned.
Why It Might Be a Fit
The ideal candidate is a proactive, tech-savvy problem-solver who is highly organized, adaptable, and comfortable managing complex situations and changing priorities. Loss Mitigation experience and knowledge is a plus.
Requirements
- High school diploma or GED equivalent
- Two to five years previous mortgage servicing, default or loan operations required
- Loss Mitigation experience and knowledge a plus
Benefits
- Medical Benefits
- Dental
- Vision
- 401(K) Plan with Employer Matching
- Employee Stock Ownership Plan (Profit Sharing)
- Paid vacation & sick time
- Flexible scheduling
- Employee Assistance Program
- Dart Bank University
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