Loan Servicing Supervisor

City of Boston Credit Union
Boston, MA
Category Finance
Job Description
Role Overview

Oversee and optimize all facets of loan servicing operations, providing strong leadership for the loan servicing team and ensuring compliance with regulations while fostering member engagement.

What You Will Do

Perform various tasks in the Credit Union's core operating system, including onboarding new loans, handling loan payoffs, and processing ongoing loan maintenance transactions.

Why It Might Be a Fit

Must have strong managerial skills, excellent communication skills, and a cooperative attitude in relations with members, vendors, and other employees.

Requirements

  • Five years of similar or related experience in managing servicing employees
  • Must be knowledgeable of laws and regulations applicable to lending and loan services
  • COCC, Velara, and/or Encompass experience a plus
  • A four-year college degree is desired but may be substituted with relative experience in lending
  • Must have strong managerial skills and possess excellent communication skills, both verbal and written

Benefits

  • Bondable
  • Flexible schedule
  • Ability to prioritize workflow and handle multiple assignments concurrently
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