Lobby Experience Planner

As a Lobby Experience Planner, you will oversee the Experience Planning once guests are on property, develop relationships with guests, and offer helpful suggestions and solutions to experience planning needs. The purpose of this position is to optimize spa and programs bookings and assist guest relations when needed, providing superior customer engagement with a thoughtful approach to sales.

What You Will Do

Make authentic connections with Miraval guests, review Daily Manifest, ensure guests' needs are met, handle email communication, and attend training classes to stay current on Miraval procedures and services.

Why It Might Be a Fit

To be successful in this role, you should have a passion for sales and customer service, excellent communication skills, and the ability to work in a fast-paced environment. You should also be flexible and able to work weekdays, weekends, nights, and holidays.

Requirements

• Minimum of 2 years of high-end sales and customer service experience
• Advanced technology proficiency with thorough working knowledge of GDS, reservations software, and booking systems (Resort Suite preferred)
• Exceptional verbal and written communication skills
• Previous experience in development and delivery of training information
• Exceptional time management, detail, and organizational skills
• Professional demeanor with exceptional verbal, written, and electronic communication skills
• Ability to work weekdays, weekends, nights, and holidays

Benefits

• Complimentary room nights
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance on 30th day of employment
• 401K with company match
• Generous Paid Time Off policy
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance
• Tuition & Wellbeing Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Access to resort facilities including spa services, programs, hiking trails, and gym