Local Services, GNE Vendor Manager - USDS

TikTok
Los Angeles, CA
Category Administration
Job Description
The USDS Local Services GNE team manages content moderation and user experience work streams, with the goal of enhancing platform content quality and improving user experience while protecting U.S user data and privacy. The role involves overseeing BPO relationships, tracking performance, and implementing improvement plans.

Requirements

  • Strong Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
  • 3+ years of demonstrated experience in a role involving Risk or BPO operations, including enforcement, labelling, moderation, or service, preferably in the Internet, E-commerce, or O2O industry.
  • In-depth understanding of BPO management, including requirements management, SOP development, SLA, productivity, and quality-level related metrics, and BPO workforce planning and management.
  • Data interpretation or analysis will be required for this role. Proficiency in utilizing querying and analytical tools, and conducting data analysis (e.g., SQL, Python) is advantageous.
  • BPO workforce planning, budget setting, negotiation, and contract management-related track record are highly desirable.
  • Excellent report-writing and presentation skills.

Benefits

  • Medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid parental leave
  • Short-term and long-term disability coverage
  • Life insurance
  • Wellbeing benefits
  • 10 paid holidays per year
  • 10 paid sick days per year
  • 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
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