Lockbox Processing Team Manager

SPS-North America
Pittsburgh, PA
Category Sales
Job Description
SPS is seeking a Lockbox Processing Team Manager to oversee multiple sites and projects in the field. The role focuses on delivering high-quality service to clients and ensuring compliance with SPS policies. The CSM will act as the primary daily client, providing comprehensive support to the client service team and managing all aspects of site operations, staff management, and customer satisfaction.

Requirements

  • Standardizes policies and procedures, including statistical monthly reporting.
  • Drives operational improvements and solution design.
  • Manages direct reports.
  • Oversees all resources within the operation.
  • Tracks client requests and compliance.
  • Maintains site P&L and budget forecasting.
  • Coaches and develops staff.
  • Manages vendor relationships.

Benefits

  • Medical
  • Dental
  • Vision
  • HCFSA
  • DCFSA
  • HSA
  • Commuter Transit and Parking
  • Supplemental Life Insurance
  • Accident Insurance
  • Critical Illness
  • Hospital Indemnity
  • Legal Program
  • Identify Theft Protection
  • Pet Discounts
  • Pet Insurance
  • Group Home and Auto Insurance
  • EAP
  • Short Term Disability
  • Life Insurance
  • Education Discounts
  • 401k
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